Our Support Services operation is a customer-focused team of experienced professionals who are
committed to providing dependable and timely resolution to each ezCash inquiry we receive. We efficiently handle
every call, and each inquiry is tracked from the moment of contact to its satisfactory resolution.
ezBackOffice Support Services continually and proactively communicates vital information covering the availability
of new product releases and current release patches to our installed ezCash client base. Clients with existing
maintenance contracts are entitled to receive telephone support during normal business hours. These customers can
also receive regular and timely software updates as well as 24-by-7 online access to our comprehensive knowledge base.
Our technical support telephone personnel are available during regular working hours, and are
pleased to set teleconference appointments for collaboration. 24 hours a day, seven days a week our team is
available for emergency support.
ezBackOffice onsite technical support personnel are also available during regular working hours, and
will also set up meetings for collaboration. 24 hours a day, seven days a week our team is available to provide
any emergency support you need.
Once each year, we release an updated ezCash software version that lets you enjoy the new functionalities
we've added. Throughout the course of the year we solicit constructive ideas from our clients, prospective clients and
industry experts. The finest receivables and collection minds in the business have collaborated to make ezCash the most
comprehensive solution available.
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